{"id":2803,"date":"2026-05-29T08:57:16","date_gmt":"2026-05-29T08:57:16","guid":{"rendered":"https:\/\/hotel-engelhorn.de\/?page_id=2803"},"modified":"2026-08-27T12:01:30","modified_gmt":"2026-08-27T12:01:30","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/hotel-engelhorn.de\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n
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Terms and Conditions<\/h1>\n\n\n\n

General Terms and Con\u00addi\u00adti\u00adons for the Hotel Accom\u00admo\u00adda\u00adti\u00adon Con\u00adtract (AGBH 8.0)<\/p>\n\n\n

Please note:<\/strong>This English text is a con\u00adve\u00adni\u00adence trans\u00adla\u00adti\u00adon pro\u00advi\u00added for infor\u00adma\u00adti\u00adon pur\u00adpo\u00adses only. Only the German version of these general terms and con\u00addi\u00adti\u00adons (\u201cAGB\u201d) is legally binding. In the event of any dis\u00adcrepan\u00adcy between the two ver\u00adsi\u00adons, the German version shall prevail.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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  1. Scope of appli\u00adca\u00adti\u00adon
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    1. These terms and con\u00addi\u00adti\u00adons apply to con\u00adtracts for the rental of hotel rooms for accom\u00admo\u00adda\u00adti\u00adon pur\u00adpo\u00adses, as well as to all further ser\u00advices and deli\u00adveries pro\u00advi\u00added by the hotel to the cus\u00adto\u00admer in this context (hotel accom\u00admo\u00adda\u00adti\u00adon con\u00adtract). The term \u201chotel accom\u00admo\u00adda\u00adti\u00adon con\u00adtract\u201d com\u00adpri\u00adses and replaces the fol\u00adlo\u00adwing terms: lodging con\u00adtract, guest accom\u00admo\u00adda\u00adti\u00adon con\u00adtract, hotel con\u00adtract, hotel room con\u00adtract.<\/li>\n\n\n\n
    2. Sub\u00adlet\u00adting or re-letting of the rooms pro\u00advi\u00added, as well as their use for pur\u00adpo\u00adses other than accom\u00admo\u00adda\u00adti\u00adon, require the prior consent of the hotel in text form, whereby Section 540 (1) sen\u00adtence 2 of the German Civil Code (BGB) is waived insofar as the cus\u00adto\u00admer is not a con\u00adsu\u00admer within the meaning of Section 13 BGB.<\/li>\n\n\n\n
    3. The customer\u2019s general terms and con\u00addi\u00adti\u00adons shall apply only if this has been express\u00adly agreed in text form in advance.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
    4. Con\u00adclu\u00adsi\u00adon of con\u00adtract, con\u00adtrac\u00adting parties, limi\u00adta\u00adti\u00adon period
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      1. The con\u00adtrac\u00adting parties are the hotel and the cus\u00adto\u00admer. The con\u00adtract is con\u00adcluded when the hotel accepts the customer\u2019s appli\u00adca\u00adti\u00adon. The hotel is free to confirm the room booking in text form.<\/li>\n\n\n\n
      2. All claims against the hotel shall gene\u00adral\u00adly become time-barred one year after the sta\u00adtu\u00adto\u00adry com\u00admence\u00adment of the limi\u00adta\u00adti\u00adon period. This does not apply to claims for damages or to other claims, pro\u00advi\u00added the latter are based on an inten\u00adtio\u00adnal or grossly negli\u00adgent breach of duty by the hotel.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
      3. Ser\u00advices, prices, payment, set-off
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        1. The hotel is obliged to keep available the rooms booked by the cus\u00adto\u00admer and to render the agreed ser\u00advices.<\/li>\n\n\n\n
        2. The cus\u00adto\u00admer is obliged to pay the hotel\u2019s agreed or appli\u00adca\u00adble prices for the pro\u00advi\u00adsi\u00adon of the room and for any further ser\u00advices used. This also applies to ser\u00advices and expen\u00adses of the hotel vis-\u00e0-vis third parties com\u00admis\u00adsio\u00adned by the cus\u00adto\u00admer either direct\u00adly or through the hotel.<\/li>\n\n\n\n
        3. The agreed prices include the taxes and local levies appli\u00adca\u00adble at the time the con\u00adtract is con\u00adcluded. Not included are local levies which, under the rele\u00advant muni\u00adci\u00adpal law, are owed by the guest per\u00adso\u00adnal\u00adly, such as visitor\u2019s tax. Should the sta\u00adtu\u00adto\u00adry rate of value added tax change, or should local levies on the subject of the service be newly intro\u00addu\u00adced, changed or abo\u00adlished after con\u00adclu\u00adsi\u00adon of the con\u00adtract, the prices will be adjus\u00adted accor\u00addin\u00adgly. For con\u00adtracts with con\u00adsu\u00admers, this applies only if the period between con\u00adclu\u00adsi\u00adon of the con\u00adtract and per\u00adfor\u00admance of the con\u00adtract exceeds four months.<\/li>\n\n\n\n
        4. The hotel may make its consent to a sub\u00adse\u00adquent reduc\u00adtion reques\u00adted by the cus\u00adto\u00admer in the number of rooms booked, in the hotel\u2019s ser\u00advices or in the customer\u2019s length of stay con\u00addi\u00adtio\u00adnal upon a reasonable increase in the price for the rooms and\/or for the hotel\u2019s other ser\u00advices.<\/li>\n\n\n\n
        5. Invoices issued by the hotel are payable imme\u00addia\u00adte\u00adly upon receipt without deduc\u00adtion. Where payment on account has been agreed, payment must be made \u2013 subject to any dif\u00adfe\u00adrent agree\u00adment \u2013 within ten days of receipt of the invoice without deduc\u00adtion.<\/li>\n\n\n\n
        6. The hotel is entit\u00adled to require a reasonable advance payment or secu\u00adri\u00adty deposit from the cus\u00adto\u00admer upon con\u00adclu\u00adsi\u00adon of the con\u00adtract, for example in the form of a credit card gua\u00adran\u00adtee. The amount of the advance payment and the payment dates may be agreed in the con\u00adtract in text form. In the case of advance pay\u00adments or secu\u00adri\u00adty depo\u00adsits for package tours, the sta\u00adtu\u00adto\u00adry pro\u00advi\u00adsi\u00adons remain unaf\u00adfec\u00adted. In the event of the customer\u2019s default in payment, the sta\u00adtu\u00adto\u00adry pro\u00advi\u00adsi\u00adons apply.<\/li>\n\n\n\n
        7. In jus\u00adti\u00adfied cases, for example where the cus\u00adto\u00admer is in arrears with payment or where the scope of the con\u00adtract is exten\u00added, the hotel is entit\u00adled, even after con\u00adclu\u00adsi\u00adon of the con\u00adtract and up to the start of the stay, to require an advance payment or secu\u00adri\u00adty deposit within the meaning of clause 3.6 above, or to require an increase in the advance payment or secu\u00adri\u00adty deposit agreed in the con\u00adtract up to the full agreed remu\u00adne\u00adra\u00adti\u00adon.<\/li>\n\n\n\n
        8. The hotel is further entit\u00adled, at the start of and during the stay, to require from the cus\u00adto\u00admer a reasonable advance payment or secu\u00adri\u00adty deposit within the meaning of clause 3.6 above for exis\u00adting and future claims arising from the con\u00adtract, insofar as such payment has not already been made in accordance with clause 3.6 and\/or clause 3.7 above.<\/li>\n\n\n\n
        9. The cus\u00adto\u00admer may only set off or offset a claim against a claim of the hotel where the customer\u2019s claim is undis\u00adpu\u00adted or has been estab\u00adlished by a final and binding court decis\u00adi\u00adon.<\/li>\n\n\n\n
        10. The cus\u00adto\u00admer agrees that the invoice may be trans\u00admit\u00adted to them by elec\u00adtro\u00adnic means.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
        11. With\u00addra\u00adwal by the cus\u00adto\u00admer (can\u00adcel\u00adla\u00adti\u00adon) \/ non-use of the hotel\u2019s ser\u00advices (no-show)
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          1. With\u00addra\u00adwal by the cus\u00adto\u00admer from the con\u00adtract con\u00adcluded with the hotel is pos\u00adsi\u00adble only if a right of with\u00addra\u00adwal has been express\u00adly agreed in the con\u00adtract, if a sta\u00adtu\u00adto\u00adry right of with\u00addra\u00adwal exists, or if the hotel express\u00adly cons\u00adents to the can\u00adcel\u00adla\u00adti\u00adon of the con\u00adtract.<\/li>\n\n\n\n
          2. Where a date for free-of-charge with\u00addra\u00adwal from the con\u00adtract has been agreed between the hotel and the cus\u00adto\u00admer, the cus\u00adto\u00admer may with\u00addraw from the con\u00adtract up to that date without trig\u00adge\u00adring any claims for payment or damages by the hotel.<\/li>\n\n\n\n
          3. If no right of with\u00addra\u00adwal has been agreed or if such right has already expired, if no sta\u00adtu\u00adto\u00adry right of with\u00addra\u00adwal or ter\u00admi\u00adna\u00adti\u00adon exists, and if the hotel does not consent to can\u00adcel\u00adla\u00adti\u00adon of the con\u00adtract, the hotel retains its claim to the agreed remu\u00adne\u00adra\u00adti\u00adon despite the non-use of the service. The hotel must set off income from letting the rooms to others as well as expen\u00adses saved. If the rooms are not let to others, the hotel may cal\u00adcu\u00adla\u00adte the deduc\u00adtion for saved expen\u00adses as a lump sum. In this case the cus\u00adto\u00admer is obliged to pay 90% of the con\u00adtrac\u00adtual\u00adly agreed price for over\u00adnight accom\u00admo\u00adda\u00adti\u00adon with or without break\u00adfast and for package arran\u00adge\u00adments inclu\u00adding third-party ser\u00advices, 70% for half-board arran\u00adge\u00adments and 60% for full-board arran\u00adge\u00adments. The cus\u00adto\u00admer is free to provide evi\u00addence that the afo\u00adre\u00admen\u00adtio\u00adned claim has not arisen, or has not arisen in the amount deman\u00added.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
          4. With\u00addra\u00adwal by the hotel
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            1. Where it has been agreed that the cus\u00adto\u00admer may with\u00addraw from the con\u00adtract free of charge within a certain period, the hotel is entit\u00adled during that period to with\u00addraw from the con\u00adtract on its part if enqui\u00adries from other cus\u00adto\u00admers regar\u00adding the con\u00adtrac\u00adtual\u00adly booked rooms have been recei\u00adved and the cus\u00adto\u00admer, upon enquiry by the hotel with a reasonable dead\u00adline, does not waive their right of with\u00addra\u00adwal. The same applies where an option has been granted, if other enqui\u00adries have been recei\u00adved and the cus\u00adto\u00admer, upon enquiry by the hotel with a reasonable dead\u00adline, is not pre\u00adpared to make a firm booking.<\/li>\n\n\n\n
            2. If an advance payment or secu\u00adri\u00adty deposit agreed or deman\u00added in accordance with clause 3.6 and\/or clause 3.7 is not made even after expiry of a reasonable grace period set by the hotel, the hotel is like\u00adwi\u00adse entit\u00adled to with\u00addraw from the con\u00adtract.<\/li>\n\n\n\n
            3. Fur\u00adther\u00admo\u00adre, the hotel is entit\u00adled to with\u00addraw from the con\u00adtract extra\u00ador\u00addi\u00adna\u00adri\u00adly for objec\u00adtively jus\u00adti\u00adfied cause, in par\u00adti\u00adcu\u00adlar if:
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              • force majeure or other cir\u00adcum\u00ads\u00adtances for which the hotel is not respon\u00adsi\u00adble make per\u00adfor\u00admance of the con\u00adtract impos\u00adsi\u00adble;<\/li>\n\n\n\n
              • rooms or pre\u00admi\u00adses are booked cul\u00adpa\u00adb\u00adly with mis\u00adlea\u00adding or false infor\u00adma\u00adti\u00adon, or with mate\u00adri\u00adal facts with\u00adheld; mate\u00adri\u00adal facts may include the iden\u00adti\u00adty of the cus\u00adto\u00admer, their sol\u00adven\u00adcy or the purpose of the stay;<\/li>\n\n\n\n
              • the hotel has jus\u00adti\u00adfied cause to assume that use of the service may jeo\u00adpar\u00addi\u00adse the smooth running of busi\u00adness, the secu\u00adri\u00adty of the hotel or its public repu\u00adta\u00adti\u00adon, without this being attri\u00adbu\u00adta\u00adble to the hotel\u2019s sphere of control or orga\u00adni\u00adsa\u00adti\u00adon;<\/li>\n\n\n\n
              • the purpose or occa\u00adsi\u00adon of the stay is unlawful;<\/li>\n\n\n\n
              • there is a breach of clause 1.2 above.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
              • Jus\u00adti\u00adfied with\u00addra\u00adwal by the hotel does not give rise to any claim by the cus\u00adto\u00admer for damages.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
              • Pro\u00advi\u00adsi\u00adon, han\u00addo\u00adver and return of rooms
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                1. The cus\u00adto\u00admer does not acquire any claim to the pro\u00advi\u00adsi\u00adon of spe\u00adci\u00adfic rooms unless this has been express\u00adly agreed in text form.<\/li>\n\n\n\n
                2. Booked rooms are available to the cus\u00adto\u00admer from 3:00 p.m. on the agreed day of arrival. The cus\u00adto\u00admer has no claim to earlier pro\u00advi\u00adsi\u00adon.<\/li>\n\n\n\n
                3. On the agreed day of depar\u00adtu\u00adre, the rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. The\u00adre\u00adaf\u00adter, on account of the delayed vaca\u00adting of the room, the hotel may charge 50% of the full accom\u00admo\u00adda\u00adti\u00adon rate (price accor\u00adding to the price list) for its use beyond the con\u00adtract until 6:00 p.m., and 90% from 6:00 p.m. onwards. This does not give rise to any con\u00adtrac\u00adtu\u00adal claims on the part of the cus\u00adto\u00admer. The cus\u00adto\u00admer is free to provide evi\u00addence that no claim, or a sub\u00adstan\u00adti\u00adal\u00adly lower claim, to a usage fee has arisen for the hotel.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
                4. Lia\u00adbi\u00adli\u00adty of the hotel
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                  1. The hotel is liable for damage for which it is respon\u00adsi\u00adble arising from injury to life, body or health. It is further liable for other damage based on an inten\u00adtio\u00adnal or grossly negli\u00adgent breach of duty by the hotel or on an inten\u00adtio\u00adnal or negli\u00adgent breach of duties typical of the con\u00adtract. Duties typical of the con\u00adtract are those duties which make the proper per\u00adfor\u00admance of the con\u00adtract pos\u00adsi\u00adble in the first place and on the ful\u00adfilm\u00adent of which the cus\u00adto\u00admer relies and may rely. A breach of duty by a legal repre\u00adsen\u00adta\u00adti\u00adve or an agent of the hotel is equi\u00adva\u00adlent to a breach of duty by the hotel. Any further claims for damages are excluded unless other\u00adwi\u00adse pro\u00advi\u00added for in this clause 7. Should dis\u00adrup\u00adti\u00adons or defects in the hotel\u2019s ser\u00advices occur, the hotel will endea\u00advour to remedy the situa\u00adti\u00adon upon beco\u00adming aware of it or upon imme\u00addia\u00adte com\u00adplaint by the cus\u00adto\u00admer. The cus\u00adto\u00admer is obliged to con\u00adtri\u00adbu\u00adte what is reasonable to remedy the dis\u00adrup\u00adti\u00adon and to mini\u00admi\u00adse any pos\u00adsi\u00adble damage.<\/li>\n\n\n\n
                  2. The hotel is liable to the cus\u00adto\u00admer for pro\u00adper\u00adty brought onto the pre\u00admi\u00adses in accordance with the sta\u00adtu\u00adto\u00adry pro\u00advi\u00adsi\u00adons. The hotel recom\u00admends the use of the hotel safe or the room safe. Should the cus\u00adto\u00admer wish to bring money, secu\u00adri\u00adties and valu\u00adables with a value excee\u00adding 800 euros, or other pro\u00adper\u00adty with a value excee\u00adding 3,500 euros, this requi\u00adres a sepa\u00adra\u00adte safe\u00adkee\u00adping agree\u00adment with the hotel.<\/li>\n\n\n\n
                  3. Insofar as a parking space is made available to the cus\u00adto\u00admer in the hotel garage or in the hotel car park, whether or not for a fee, this does not con\u00adsti\u00adtu\u00adte a con\u00adtract of safe\u00adkee\u00adping. In the event of loss of or damage to motor vehic\u00adles parked or mano\u00adeu\u00advred on the hotel pre\u00admi\u00adses and their con\u00adtents, the hotel is liable only in accordance with clause 7.1, sen\u00adten\u00adces 1 to 4 above.<\/li>\n\n\n\n
                  4. Wake-up calls are carried out by the hotel with the utmost care. Mes\u00adsa\u00adges for cus\u00adto\u00admers are handled with care. Fol\u00adlo\u00adwing prior agree\u00adment with the cus\u00adto\u00admer, the hotel may accept and store post and con\u00adsign\u00adments of goods and \u2013 upon request and for a fee \u2013 forward them. In this respect, the hotel is liable only in accordance with clause 7.1, sen\u00adten\u00adces 1 to 4 above.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
                  5. Final pro\u00advi\u00adsi\u00adons
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                    1. Amend\u00adments and sup\u00adple\u00adments to the con\u00adtract, to the accep\u00adtance of the appli\u00adca\u00adti\u00adon or to these general terms and con\u00addi\u00adti\u00adons should be made in text form. Uni\u00adla\u00adte\u00adral amend\u00adments or sup\u00adple\u00adments are invalid.<\/li>\n\n\n\n
                    2. The place of per\u00adfor\u00admance and payment as well as the exclu\u00adsi\u00adve place of juris\u00addic\u00adtion \u2013 inclu\u00adding for dis\u00adpu\u00adtes con\u00adcer\u00adning cheques and bills of exch\u00adan\u00adge \u2013 is Leimen for com\u00admer\u00adcial tran\u00adsac\u00adtions. Insofar as the cus\u00adto\u00admer fulfils the requi\u00adre\u00adments of Section 38 (2) of the German Code of Civil Pro\u00adce\u00addu\u00adre (ZPO) and has no general place of juris\u00addic\u00adtion in Germany, the place of juris\u00addic\u00adtion shall be Leimen.<\/li>\n\n\n\n
                    3. German law applies. The appli\u00adca\u00adti\u00adon of the UN Con\u00adven\u00adti\u00adon on Con\u00adtracts for the Inter\u00adna\u00adtio\u00adnal Sale of Goods is excluded.<\/li>\n\n\n\n
                    4. In accordance with its sta\u00adtu\u00adto\u00adry obli\u00adga\u00adti\u00adon, the hotel points out that the Euro\u00adpean Union has set up an online plat\u00adform for the out-of-court sett\u00adle\u00adment of con\u00adsu\u00admer dis\u00adpu\u00adtes (\u201cODR plat\u00adform\u201d): http:\/\/ec.europa.eu\/consumers\/odr\/ The hotel under\u00adta\u00adkes to par\u00adti\u00adci\u00adpa\u00adte. Further infor\u00adma\u00adti\u00adon on the ODR plat\u00adform, cf. Article 14 (2) of the ODR Regu\u00adla\u00adti\u00adon.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                      Terms and Con\u00addi\u00adti\u00adons General Terms and Con\u00addi\u00adti\u00adons for the Hotel Accom\u00admo\u00adda\u00adti\u00adon Con\u00adtract (AGBH 8.0) Please note:This English text is a con\u00adve\u00adni\u00adence trans\u00adla\u00adti\u00adon pro\u00advi\u00added for infor\u00adma\u00adti\u00adon pur\u00adpo\u00adses only. Only the German version of these general terms and con\u00addi\u00adti\u00adons (\u201cAGB\u201d) is legally binding. In the event of any dis\u00adcrepan\u00adcy between the two ver\u00adsi\u00adons, the German version shall \u2026 Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"wp_typography_post_enhancements_disabled":false,"footnotes":""},"class_list":["post-2803","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/hotel-engelhorn.de\/en\/wp-json\/wp\/v2\/pages\/2803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotel-engelhorn.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotel-engelhorn.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotel-engelhorn.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotel-engelhorn.de\/en\/wp-json\/wp\/v2\/comments?post=2803"}],"version-history":[{"count":2,"href":"https:\/\/hotel-engelhorn.de\/en\/wp-json\/wp\/v2\/pages\/2803\/revisions"}],"predecessor-version":[{"id":2805,"href":"https:\/\/hotel-engelhorn.de\/en\/wp-json\/wp\/v2\/pages\/2803\/revisions\/2805"}],"wp:attachment":[{"href":"https:\/\/hotel-engelhorn.de\/en\/wp-json\/wp\/v2\/media?parent=2803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}